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Shipping & Returns

If you do not find the information you require do not hesitate to Contact Us us and we shall do our best to assist.

Delivery

At Bobble Heads UK delivery is no longer included and is charged at reasonable rates, Our cart will work out the delivery costs for you;

We now use Royal Mail for all UK, International orders and for custom bobble heads we use Fed-EX or DHL. We reserve the right to change delivery company at any time.

We also reserve the right to send your delivery via recorded delivery / courier at our expense if we deem it necessary.

I have not received my order

Delivery usually takes 1–5 working days (from date of posting) depending on shipping choices you have made, but we need to wait 21 days before being able to investigate lost postal items. If you believe your item has been lost, and 21 days have passed, please contact us to arrange a replacement item.

Pre ordered items

If you have pre-ordered an item we will hold your order and dispatch the item to you as soon as stock is available. We do not take orders for items we don't have in stock, we don't oversell products. If you order you will receive your items in all but exceptional circumstances.

Returns 

Before returning any items please do Contact Us to let us know and to see if there is any problems we can solve before hand.

However if you do need to return anything and after contacting us the address to return your item too is : -

Bobble Heads UK c/o Crazy 4 Toys Limited
Unit 73b, Atlantic Business Centre,
Atlantic Street,
Altrincham,
WA14 5NQ
0161 775 3331

Your item should be exactly as it was when we dispatched including packaging and in new condition. It should also where possible be returned in the original packaging which we use to make sure the item is received by yourself in the best condition.

* Please note in the 1st instance you will need to pay for the return of any items, if the item is damaged or not as ordered we will refund the return postage upto the value of £4.10 (Royal Mail Signed For 1st Class) for Small Parcels and £6.75 (Royal Mail Signed For 1st Classfor Medium Parcels***. 

** Please not we cannot accept returns for custom items due to there unique nature. All custom items follow a strict proofing process.


*** Parcels sizes as per Royal Mail :-

Small : Size (up to) Length: 45cm, Width: 35cm, Depth: 8cm

Medium : Size (up to) Length: 61cm, Width: 46cm, Depth: 46cm